THE HUMAN TOUCH
We believe strongly in customer service – and by that we mean real service provided by real people not Bots! We love giving genuine advice and guidance on styling, sizing or anything else you may wish to know about our brand and products.
So, call us on +44 207 730 4000 or email us and we will do our utmost to help you.
Thanks for visiting us,
This is where you can really get creative and put together your own belt style. You can choose from hundreds of belt straps and buckle styles, filtering by colour, style, width and more to easily find something that inspires you. Go on give it a try!
Once again the quality and finish on both the belt and buckle I have purchased is second to none. I think that now makes 15 belts and about 25 buckles in my collection.
I really don't feel any of my outfits are complete without one of your belts. My only small criticism is that I'm not 100% convinced about the new packaging. I love the soft bags as they are handy for packing multiple belts in when I go away.
Also if you are going to produce a box ensure that it closes every time with the different sized buckles (mine doesn't).
A very very small criticism, everything else was spot on as usual!
Excellent quality of all products and fast/reliable delivery.
A month ago, a smart couple got on the train at Kings Cross carrying a large Elliot Rhodes carrier bag. I wondered what was in the bag as I’d never come across the name before. After a while, the man took three boxes out of the bag and slowly revealed three belts. The couple handled them with admiration. I googled Elliot Rhodes and a lightbulb lit in my head. My son’s birthday was coming up and a new belt would be perfect. I rang up and ordered a voucher. The email arrived and I forwarded it to my son. He visited the shop and is thrilled with his purchase. He hadn’t heard of the shop before. Advertising on bags works!
Perfect service. Superb products. Exquisite packaging . Feels like a gift sent by the seller !
As ever, great quality. The colour is even more lovely than the picture shows on the website. Not surprising that belt has sold out now.
My boyfriend absolutely loves his belt. The presentation and the detail were above and beyond and it felt very special. Thank you.
We love your shop and products. Customer service is always brilliant whether online or in-store. My husband adores your belts & buckles. I buy him at least one belt or buckle of yours every birthday or Christmas.
We live in Cheshire, so I tend to buy online, however, we were in London last week. I was getting ready in the hotel and my husband went for a drink and came to find your Covent Garden shop. The sales associate was brilliant! When my husband arrived in the store and advised he has a lot of belts and buckles from Elliot Rhodes (mostly bought by his wife), she pulled up my account to look at the buckles he had to help him match up and find 2 new belts (1 casual & 1 more formal). She also took the Elliot Rhodes belt he was already wearing, shortened it & re-waxed it, at no extra charge - I thought this was exemplary customer service & it made us feel very valued as returning customers. I was also very pleased that she was savvy enough not to tell him of the buckle I had on order for his birthday this week.
We always have a very positive experience with Elliot Rhodes & wish you much success for the future!
Thank you 😊
Customer service is excellent. I misunderstood sizing and Carlos could not have been more attentive and helpful. Quality product as always,
I recently purchased another belt from the Elliot Rhodes website and yet again i received an exquisite piece of craftsmanship. I have purchased many belts from Elliot Rhodes some from retail outlets and the rest from the website direct. I have to say every belt seems to be a work of art and the service is second to none from the unbelievably quick delivery to the standard of packaging. I would not purchase a belt from anywhere else and most definitely recommend their products if your looking to treat yourself to something special.
Perfect product, perfect Customer service
We bought the buckle as a birthday present for a good friend. He was very happy. Presentation was very good. Thanks
Wonderful service for these customized belts. I haven't actually given them to my husband for his birthday yet. I bought them well in advance. (I'm presuming they are the perfect fit he requested but that is yet to be determined).
Always good quality belts last forever like that you can change the buckle dress up or down
Very happy with my purchase
I really like my belt, just like the two buckles. The service has been very efficient, tremendously fast and very attentive. I have recommended Eliott Rhodes and I look forward to ordering a few more buckles and one or another new belt, which will happen very soon!
Great belt, love the colour, just had a small piece cut off as I ordered the wrong size so the attendent in the store was most obliging
It is a good belt what differentiates you from others.
Thanks for the great buckles.
It fits perfectly and excellent color
I love my new buckle and highly recommend Elliot Rhodes
Excellent product and considering the quality a good price. My only comment would be that the packaging is way over the top and needs to be far more sustainable. Would probably stop me buy online again and seeking one of your belts from a retail outlet.
Dear Carlos - Thank you for our belts, and for your note, and for taking so much care over our online order. Sarah and I are both absolutely delighted with our belts. We have bought from you before and we will be doing so again. Many thanks. With best wishes - Mark
Hi Justin...You clearly have friends in high places; DHL rang the doorbell just minutes after your email landed. And what beautiful packaging and presentation, wow, very stylish indeed.May your tills ring loudly over the coming days.Exemplary customer service, many thanks. PS. I used to work round the corner from your Long Acre outlet and first bought a belt or two there, quite a few years ago now. Great to see the brand growing.
Dear Justin and Carlos, Thank you for your help Ian is delighted with his new belt - it is exactly the right colour. When I am fit enough, we will come in to see if he can find a new buckle. Best wishes from a happy customer, Rebecca
Hi,Thank you so much for the recent first class service.Possibly the best online and customer service i have ever received.Will Shop again soon.Thank you again. Stephen.
Hi there,I received the below order today, and just wanted to say that I am delighted with my belts. Please would youpass on my thanks to Claudia, who helped me with the sizing. Very much appreciated. They fit perfectly! Kind regards, Julie
I would like to express my sincere thanks for your marvellous customer service.I received my belt just now, along with the personal accompanying letter and the very intelligent and thoughtful way that you added an extra hole in the belt to ensure that it fits me. The extra hole is just what I needed.I am totally blown over by your lovely service.I wish there were more like yourselves out there! Kind regards, Susan
Ive made purchases both in Shop and online and just love the quality and service. Elliot couldnt do more for me in store and this is carried through online to. Yes its a premium price but you really do get value for money with premium straps and some amazing buckles. Awesome.
My partner is belt mad & you made his day when we stumbled across your shop in Convent Garden! Customer service was impeccable (even though we turned up 5 minutes before close!) My partner got very giddy adding some lovely belts & buckles to his collection. We also got a perfect Christmas present for one of those friends that has everything!