THE HUMAN TOUCH
We believe strongly in customer service – and by that we mean real service provided by real people not Bots!
We love giving genuine advice and guidance on styling, sizing or anything else you may wish to know about our brand and products.
So, call us on +44 207 730 4000 or email us and we will do our utmost to help you.
Thanks for visiting us,
This is where you can really get creative and put together your own belt style. You can choose from hundreds of belt straps and buckle styles, filtering by colour, style, width and more to easily find something that inspires you. Go on give it a try!
Dear Carlos - Thank you for our belts, and for your note, and for taking so much care over our online order. Sarah and I are both absolutely delighted with our belts. We have bought from you before and we will be doing so again. Many thanks. With best wishes - Mark
Hi Justin...You clearly have friends in high places; DHL rang the doorbell just minutes after your email landed. And what beautiful packaging and presentation, wow, very stylish indeed.May your tills ring loudly over the coming days.Exemplary customer service, many thanks. PS. I used to work round the corner from your Long Acre outlet and first bought a belt or two there, quite a few years ago now. Great to see the brand growing.
Dear Justin and Carlos, Thank you for your help Ian is delighted with his new belt - it is exactly the right colour. When I am fit enough, we will come in to see if he can find a new buckle. Best wishes from a happy customer, Rebecca
Hi,Thank you so much for the recent first class service.Possibly the best online and customer service i have ever received.Will Shop again soon.Thank you again. Stephen.
Hi there,I received the below order today, and just wanted to say that I am delighted with my belts. Please would youpass on my thanks to Claudia, who helped me with the sizing. Very much appreciated. They fit perfectly! Kind regards, Julie
I would like to express my sincere thanks for your marvellous customer service.I received my belt just now, along with the personal accompanying letter and the very intelligent and thoughtful way that you added an extra hole in the belt to ensure that it fits me. The extra hole is just what I needed.I am totally blown over by your lovely service.I wish there were more like yourselves out there! Kind regards, Susan
Ive made purchases both in Shop and online and just love the quality and service. Elliot couldnt do more for me in store and this is carried through online to. Yes its a premium price but you really do get value for money with premium straps and some amazing buckles. Awesome.
My partner is belt mad & you made his day when we stumbled across your shop in Convent Garden! Customer service was impeccable (even though we turned up 5 minutes before close!) My partner got very giddy adding some lovely belts & buckles to his collection. We also got a perfect Christmas present for one of those friends that has everything!