Victoria Charcoal Dauphin Occasional Tray

Delivery

**Update 01/01/21 - From today all shipments made to destinations outside of the UK will be shipped exclusive of UK VAT. This means that the current VAT /Tax) portion of 20% that is normally added to all UK goods will be removed. Prices that appear on our website include VAT but at checkout and on entering a non UK shipping destination these prices will change and the VAT will be removed, reducing your basket price.

Please note that as a result you will be liable for your local Tax/VAT when the shipment arrives in your country. This is a new situation for our EU customers but has always been the case for all other worldwide destinations.

In addition and unavoidably there may also be a customs clearance fee levied by your local Customs Authority and DHL - this varies according to shipment value/destination and local import limits but as an estimate for EU countries this will normally amount to approximately 30 Euro per shipment. This charge is sadly out of our control.

Orders made by midday BST will be dIspatched the same working day. Orders placed after this time will be dispatched on the next working day.

Orders are dispatched Monday to Friday (with the exception of Public Holidays) and delivered on working days.

We are now shipping exclusively with DHL EXPRESS. This service ensures speedy and efficient delivery both in the UK and Worldwide with tracking and shipping updates by both e-mail and text.

 UNITED KINGDOM - ISLE OF MAN & CHANNEL ISLANDS

Note on Delivery Times

Delivery times to addresses outside the U.K. are estimates only and cannot be guaranteed.

Items sent with DHL can be tracked at all times but please ensure you provide us with your e-mail address and mobile phone number to receive all of the latest updates on your shipment. Please note that a signature will be required on delivery.

Customs, Duty & taxes

Handling and custom fees may apply to packages sent outside the UK. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery. Please note that should you decide to return your order for refund we will be unable to refund you any costs you may have incurred for local duty/taxes.

Delivery Address

We do not deliver to P.O. Box, BFPO or freight forwarding addresses. Depending on the policy of your credit company we may only able to deliver to your debit/credit card billing address.

Delivery Delay Notification

If we are unable for any reason to fulfil your order as planned we will contact you to let you know our earliest possible shipment date. Should the delay be unacceptable to you then we will immediately give you a full refund.

Returns, Exchanges & Repairs

We understand that sometimes things go wrong on our side or are not quite as you would like. In exactly the same way as we would look after you in one of our stores we will endeavour to offer you the same after sales service for your online purchase. The most important thing to us is to make sure that you have an Elliot Rhodes product that you love and will enjoy using.

First things first, for all online purchases we offer a no quibble exchange or refund guarantee. So, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out a replacement product or refund you the purchase price.

Please note that items that have been Personalised (embossed) cannot be exchanged or refunded unless faulty.

With every order we send out you will find a Return & Exchange form which is relatively self explanatory. We would just ask that you fill in the relevant parts and pop this form into your package. This will help us handle your return without delay.

Xmas Returns

*For all purchases from 15/11/21 until 23/12/21 we will be offering extended returns until 20/01/22*

Shipping Costs

If you decide to return your order for refund we will of course refund the full value of your order excluding the original shipping cost (unless the item we sent was faulty in which case we will also refund your original shipping charge). The cost of returning the goods to us will however be your responsibility.

Please note that handling and customs fees may have been applied to packages that we have sent outside the UK. If you decide to return your order for refund we will be unable to refund you any costs you may have incurred for any handling/customs fees (unless the product we sent you was faulty), although you may be able to reclaim these through your local tax office.

If we have made an error by sending out an incorrect product or the original product was faulty and are providing you with an alternative product we will compensate you for the cost of your return shipping and of course cover the cost of getting the correct product to you. Please note that where you have ordered an incorrect size this cannot be considered a faulty product.

If you decide to return your purchase for exchange or resizing then you shall be responsible for the cost of returning these goods to us. Elliot Rhodes will cover any costs incurred in returning the new product to you.

If you are returning your purchase either for exchange, repair or refund from outside the UK please state clearly that this is a RETURN and state nominal value of goods £5.

WHERE TO SEND RETURNS & REPAIRS

ELLIOT RHODES

Returns Department

79 Long Acre

London WC2E 9NG

United Kingdom

+44 207 730 4000

Please don’t forget to add a note with details of your requirements along with your full name, address, telephone number and e-mail address.

What to do if?

How to replace a screw in an Elliot Rhodes Belt