We love your shop and products. Customer service is always brilliant whether online or in-store. My husband adores your belts & buckles. I buy him at least one belt or buckle of yours every birthday or Christmas.
We live in Cheshire, so I tend to buy online, however, we were in London last week. I was getting ready in the hotel and my husband went for a drink and came to find your Covent Garden shop. The sales associate was brilliant! When my husband arrived in the store and advised he has a lot of belts and buckles from Elliot Rhodes (mostly bought by his wife), she pulled up my account to look at the buckles he had to help him match up and find 2 new belts (1 casual & 1 more formal). She also took the Elliot Rhodes belt he was already wearing, shortened it & re-waxed it, at no extra charge - I thought this was exemplary customer service & it made us feel very valued as returning customers. I was also very pleased that she was savvy enough not to tell him of the buckle I had on order for his birthday this week.
We always have a very positive experience with Elliot Rhodes & wish you much success for the future!
Thank you 😊
Customer service is excellent. I misunderstood sizing and Carlos could not have been more attentive and helpful. Quality product as always,
I recently purchased another belt from the Elliot Rhodes website and yet again i received an exquisite piece of craftsmanship. I have purchased many belts from Elliot Rhodes some from retail outlets and the rest from the website direct. I have to say every belt seems to be a work of art and the service is second to none from the unbelievably quick delivery to the standard of packaging. I would not purchase a belt from anywhere else and most definitely recommend their products if your looking to treat yourself to something special.
We bought the buckle as a birthday present for a good friend. He was very happy. Presentation was very good. Thanks
Wonderful service for these customized belts. I haven't actually given them to my husband for his birthday yet. I bought them well in advance. (I'm presuming they are the perfect fit he requested but that is yet to be determined).
Always good quality belts last forever like that you can change the buckle dress up or down
I really like my belt, just like the two buckles. The service has been very efficient, tremendously fast and very attentive. I have recommended Eliott Rhodes and I look forward to ordering a few more buckles and one or another new belt, which will happen very soon!
Great belt, love the colour, just had a small piece cut off as I ordered the wrong size so the attendent in the store was most obliging
Excellent product and considering the quality a good price. My only comment would be that the packaging is way over the top and needs to be far more sustainable. Would probably stop me buy online again and seeking one of your belts from a retail outlet.
Dear Carlos - Thank you for our belts, and for your note, and for taking so much care over our online order. Sarah and I are both absolutely delighted with our belts. We have bought from you before and we will be doing so again. Many thanks. With best wishes - Mark
Hi Justin...You clearly have friends in high places; DHL rang the doorbell just minutes after your email landed. And what beautiful packaging and presentation, wow, very stylish indeed.May your tills ring loudly over the coming days.Exemplary customer service, many thanks. PS. I used to work round the corner from your Long Acre outlet and first bought a belt or two there, quite a few years ago now. Great to see the brand growing.