We understand that sometimes things go wrong on our side or are not quite as you would like. In exactly the same way as we would look after you in one of our stores we will endeavour to offer you the same after sales service for your online purchase. The most important thing to us is to make sure that you have an Elliot Rhodes product that you love and will enjoy using.
First things first, for all online purchases we offer a no quibble exchange or refund guarantee (see note below on Custom Size Orders). So, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out a replacement product or refund you the purchase price.
For the Xmas Period we appreciate that you may be buying one of our products as a gift so we are extending the Exchange & Refund period - all online orders placed between 24/11 and 24/12 can be exchanged or refunded up until 15th January 2016.
With every order we send out you will find a Return & Exchange form which is relatively self explanatory. We would just ask that you fill in the relevant parts and pop this form into your package. This will help us handle your return without delay.
Please note that if you have asked us to size your belt to any size below 85cm / 32” this will be considered a custom order item and as such we are unable to offer a refund. If at the time of order you are unsure of your sizing then we would suggest that you give us a call so that we can talk through your sizing requirements.
If you decide to return your order for refund we will of course refund the full value of your order excluding the original shipping cost (unless the item we sent was faulty in which case we will also refund your original shipping charge). The cost of returning the goods to us will however be your responsibility.
Please note that handling and custom fees may have been applied to packages that we have sent outside the E.U. If you decide to return your order for refund we will be unable to refund you any costs you may have incurred for any handling/customs fees (unless the product we sent you was faulty), although you may be able to reclaim these through your local tax office.
If we have made an error by sending out an incorrect product or the original product was faulty and are providing you with an alternative product we will compensate you for the cost of your return shipping and of course cover the cost of getting the correct product to you. Please note that where you have ordered an incorrect size this cannot be considered a faulty product.
If you decide to return your purchase for exchange or resizing then you shall be responsible for the cost of returning these goods to us. Elliot Rhodes will cover any costs incurred in returning the new product to you.
55 DUKE OF YORK SQUARE
LONDON SW3 4LY
+44 207 730 4000
Please don’t forget to add a note with details of your requirements along with your full name, address, telephone number and e-mail address.