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Privacy Policy

PRIVACY POLICY – LAST UPDATED 17/05/18

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our stores, call us or make a purchase from www.elliotrhodes.com (the “Site”).

SECURITY

All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers. Card transactions are processed via Sagepay/Paypal as applicable – Elliot Rhodes does not retain any credit card information.

PRIVACY

Elliot Rhodes Ltd does not disclose or sell customer information to third parties. We do share some information with essential third parties necessary for the functionality of our website as indicated in the section below ‘How we use your Personal Information’. With the relevant permissions we will communicate with you by e-mail, direct mail or via targeted advertising. If at any time you wish to stop receiving these, simply press the “unsubscribe” button which you will find in the footer of all of our e-mails. Equally you can e-mail us at elliot@elliotrhodes.com and we will ensure that you are taken off our list.

PERSONAL INFORMATION

Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.

We collect information in a number of ways which are listed below:

When you register or use elliotrhodes.com

When you register in-store

When you contact Elliot Rhodes by telephone or email

When you enter any event, prize draws or competitions run by Elliot Rhodes

When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these)

When completing any forms for transactional, employment or other purposes

When you buy products, gift certificates

When you visit our website: we may use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit www.elliotrhodes.com the web server may automatically record your public internet protocol ('IP') address.

From time to time, we may also get data about you from third parties. This could include other partners that we have run partnerships, competitions and events with.

Third Party Organisations

We may combine information you have given to us with additional information made available from / shared with us by external sources. This will only be done when we both have a lawful basis to do so.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

ENSURING YOUR PERSONAL INFORMATION IS ONLY USED WHERE LAWFUL

In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.   

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required.

Where your personal information is not in an anonymous form, we will have a lawful reason to use your personal information in such a way to ensure that we provide the very best products to you and our other customers.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (Arranging for shipping, providing you with invoices and/or order confirmations and where necessary to contact you with any order queries).

Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud;

and When in line with the preferences you have shared with us, provide you with marketing information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns and occasionally to provide targeted advertising to you based on your previous activity on our site).

Where we have your consent :

Send you marketing updates via email about all the latest news, events and offers at Elliot Rhodes. You can unsubscribe at any time by clicking the link in any email. We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you.

Use your details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, video on demand, search engine marketing, paid social - these are all on third party sites or platforms.

We may tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us.

Where we have justifiable reason (legitimate interest):

Events. We share your personal information with any applicable third party hosting the event and ticketing companies such as Eventbrite.

Respond to customer service enquiries raised in the store, online, social media or on the phone.

Send an abandoned basket email via a third party supplier, Shopify.

Invite you to provide feedback about our products and services in the form of online, email, or in-store surveys. We use this information to help us improve the quality of service provided; to monitor the quality of our products and services and to assist with the selection of future product and service lines.

Conduct postal marketing.

Detect and reduce fraud and credit risk.  

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with specific third parties to help us use your Personal Information, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

https://www.shopify.com/legal/privacy.

We use MailChimp to manage and process our mailing list for our newsletters. You can read more about how MailChimp handles this data on our behalf here:

https://mailchimp.com/legal/privacy/.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

COOKIES?

A "cookie" is a small file that is stored on your computer and acts as an identifier. Elliot Rhodes uses cookies to store information which is vital to your user experience. Our cookies do not in themselves recognize the individual user, but will recognize the computer you are using so that we know when you are returning to elliotrhodes.com.

WHY DO WE USE COOKIES?

There are several reasons why cookies are used. The most important reason we use them is to make web shopping possible. When you are ready to purchase an item, a cookie allows our site to "remember" that you have added an item to your shopping basket. We use permanent and session cookies to enable our customers to shop and you will need to have cookies enabled to buy anything on our site. You do not need to have third party cookies enabled for our site to work.

STRICTLY NECESSARY COOKIES

Strictly Necessary' cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to…

  • Remember your cookie preference
  • Remember the goods and services you ordered when you get to the checkout page
  • Identify you as being logged in to this site when necessary.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee how our website will perform during your visit.

ANALYTICS COOKIES(PERFORMANCE COOKIES)

Analytics cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.

We use analytics cookies to…

  • Provide statistics on how our website is used
  • Help us improve the website by measuring any errors that occur

Cookies we have defined as 'analytics' cookies will NOT be used to…

  • Gather information that could be used to advertise products or services to you on other websites
  • Target adverts to you on any other website

FUNCTIONALITY COOKIES

These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site, open marketing emails and click on links within those emails.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

DISABLING PERFORMANCE COOKIES

You may disable the performance cookies by clicking on the 'cookie' link in the footer of every webpage on this site.

DISABLING COOKIES MANUALLY(ALL COOKIES INCLUDING ESSENTIAL ONES)

Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening. Please note that if you prevent these cookies we can't guarantee how our website will perform during your visit.

For Internet Explorer users, go to your Tools menu, select Internet Options and then go to the Privacy tab.

For Mozilla Firefox users, go to Tools menu, select Options and then go to the Privacy section.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can unsubscribe or update your communication preferences.

You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed. You can also ‘Update your preferences’ in the same way, by clicking on the link that appears at the bottom of all of our e-mail communication.

Alternatively, you can contact us at elliot@elliotrhodes.com

The Website elliotrhodes.com may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Elliot Rhodes does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

We do not monitor, control, or endorse the privacy practices of any third parties.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Your rights

Your right of Access:

If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to correct information:

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to Data Portability:

With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object:

You can ask us to stop processing your personal information, and we will do so, if we are:

Relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or

Processing your personal information for direct marketing.

Your right to withdraw consent:

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint:

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

CONTACT US & INFO

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at elliot@elliotrhodes.com by mail using the details provided below: Elliot Rhodes, 79 Long Acre, London WC2E 9NG, England

Elliot Rhodes Limited is the data controller responsible for your personal information and is registered at the UK Information Commissioner’s Office with registration number: ZA152563

Elliot Rhodes Limited is an English company with registered company number: 4983052 and whose registered office is at Fortescue House, Court Street, Trowbridge, Wiltshire, BA14 8FA

 

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